Safe Mode is a diagnostic startup option in macOS that loads only essential system software while disabling certain startup items and performing basic system checks. It can help identify software-related problems that may prevent your Mac from operating normally.

Before You Begin

Determine whether your Mac uses:

• Apple Silicon (M1, M2, M3, or newer)
• Intel processor

The steps for entering Safe Mode differ depending on your Mac’s processor.

Apple Silicon Macs

1. Shut down your Mac.
2. Press and hold the Power button until startup options appear.
3. Select your startup disk.
4. Hold the Shift key.
5. Click Continue in Safe Mode.
6. Release the Shift key after your Mac begins starting.
   
   

Intel-Based Macs

1. Shut down your Mac.
2. Turn it back on.
3. Immediately press and hold the Shift key.
4. Release the Shift key when the login window appears.
   
   

When to Use Safe Mode

Safe Mode may help diagnose:

• Startup problems
• System freezes
• Slow performance
• Software conflicts
• Login issues
• Problems occurring after software updates
  
  

Exit Safe Mode

Restart your Mac normally without holding any keys. If the issue returns after restarting, additional troubleshooting may be required.

Need Help?

If your Mac continues to experience problems after starting in Safe Mode, GZM Enterprises can help diagnose hardware and software issues and recommend the appropriate solution.